We only provides theme related support via our support center, knowledgebase & tutorials. We will not provide any support via e-mail, facebook or Twitter. If you have a questions regarding the theme that you have downloaded, you must log in to Member Area then you can open support ticket. To log in, enter a resgistered email address and password, which you provided upon payment.
Our general support hours are Monday to Friday, 09:00 to 17:00 (GMT+7).
We usually respond to support requests within 48 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends or our holidays will be processed on Monday or the next business day.
Definition of Support Service
Our support cover everything required to make sure that all product features are working as show in the demo.
We only cover support for our themes, and can’t give general support that isn’t related to our themes.
We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we can’t provide extensive help in terms of modifications.
It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours.